Business Process Automation For The Jobs People Forget
Business process automation takes repetitive, rule-based jobs off your team, such as alerts, follow-ups, data syncs and checks. For Luxe Excursions, staff hear about every booking instantly and every guest gets one review request after their trip.
Reviewed by Azmat Rana, CEO & Founder · Updated
What We Automate
Every business has jobs that depend on someone remembering. Those are the first ones worth automating.
Core capability
Alerts and notifications
Emails and messages that go out when something happens, such as a booking being paid or a document about to expire.
Report generation
Reports built automatically from the data. NPTAAS generates its audit reports with no manual calculation.
Document workflows
Paperwork prepared and sent without anyone retyping it. LegalAtoms generates court documents in the background and emails case updates.
Data syncs between systems
Orders, stock, hours and invoices kept in step between tools through APIs and scheduled jobs.
Test automation
Automated tests, including Selenium browser tests, that check every release before it goes live.
Project story · Luxe Excursions
Automating the busywork behind a Tenerife tour company
Luxe Excursions sells luxury tours, packages and rentals in Tenerife. We built its booking platform and staff CMS, and we also run its SEO, Google Ads and Business Profile. Much of the value has come from automating small jobs that used to depend on someone remembering.
- Status
- Live
- Stack
- Django, Next.js, PostgreSQL, Stripe
- Hosting
- AWS
- We also run
- SEO, Google Ads, Business Profile
The problem
When a guest paid or sent a trip request, only the guest got an email, so the team could miss a sale or an enquiry. Asking guests for Google reviews was manual, and reviews drive how the business shows up in local search.
What we changed
- 01Staff get an email the moment a booking is paid or a trip request comes in, with the guest set as reply-to so they can answer straight away.
- 02Each alert goes out once per booking, so payment retries and repairs never send duplicates.
- 03Every guest gets one automatic Google review request at 10:00 local time the day after their last activity. It only goes out within a week of the trip, and never twice to the same address.
- 04Test and agency bookings are left out of review requests, and a lock stops two workers from sending the same email.
- 05Payments run through Stripe, and staff edit tours, prices and images in the CMS without a developer.
Where it stands
The team hears about every sale and enquiry as it happens, review requests go out on their own, and the website runs day to day without developer help. Good automation is usually this unglamorous: it takes the jobs people forget and does them the same way every time.
Visit Luxe ExcursionsFrom Manual To Automated
We automate one job at a time, so each one is proven before the next goes live.
Discover
Find The Repeats
We list the jobs people do by hand every day or week, and what each one costs in time and mistakes.
Automate
One Job At A Time
Each automation is built, tested on real cases and switched on separately, with a person able to override it.
Monitor
Check It Keeps Working
Every automation logs what it did, and failures alert someone instead of failing silently.
Technology Behind Automation
The integration and workflow tools behind our automations.
GraphQL
Node.js
Python
.NET
n8n
Zapier
Google Cloud
Docker
KubernetesWhat To Automate First
The best candidates are frequent, rule-based and annoying. These are the ones that usually pay back fastest.
Alerts people should not miss
New sales, enquiries, failed payments and expiring documents. Luxe Excursions emails staff the moment a booking is paid.
Follow-ups that get forgotten
Review requests, reminders and renewals sent on a schedule. Luxe asks every guest for a review the day after their trip.
Data re-keyed between systems
Orders, stock and invoices copied from one tool to another by hand. Autobuffy now pulls vendor inventory automatically.
Checks against a rulebook
Compliance and certification checks that flag problems early. Alertia cross-checks guard shifts against license expiry dates.
Routing incoming work
Sending each ticket or request to the right person. Contakti routes support messages with AI.
Leave judgment calls to people
Automate the steps around a decision, then let a person make it. Refunds, hiring and pricing exceptions are good examples.
Automation In Action
Automations from our portfolio.
Related services
Projects like this one usually involve these as well.
Further reading: Our booking planner refused 75% of trips. The fix was the data.
Prefer to add engineers to your own team?
Hire full-time developers in the stacks we use for this work.
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Hire Ruby on Rails developersAutomation Services FAQs
What teams ask before handing work to software.
Finding the repetitive, rule-based work in your business, then building the software that does it: alerts, follow-ups, data syncs, approvals and checks.
Booking and order alerts, review requests and reminders, inventory and order syncs, invoice generation, document checks and support routing. Each of these runs in a project we have built.
Yes. Most automation is integration work: Cercle syncs its catalog and orders with Facebook, and ATC sends billable hours to Zoho Books.
Yes. We write automated test suites, including Selenium browser tests, and run them on every change.
Yes, where the input is messy, such as reading documents or routing free-text messages. Natif extracts fields from scans and handwriting, and Contakti routes tickets with AI. Rule-based steps usually work better without it.
You do. Everything we build for you, including the source code and the intellectual property in it, belongs to you.
Ready To Hand Off The Repetitive Work?
Tell us which jobs your team repeats every week. We reply within one business day to set up a discovery call.