CRM · Marketplace

Klingit

A tech-powered creative services platform that helps brands scale marketing with a global pool of creatives — DesignOps, deliverables, and transparent collaboration in one place.

40+

Global creatives synced

Timeline1,400 hrs

Team size2 Members

PlatformWeb

IndustryCreative · DesignOps

Client requirement

Klingit needed a DesignOps platform for clients, designers, managers, and admins — clear communication, project state tracking, automated onboarding, remote collaboration, and secure handling of brand assets across 40+ creatives.

Challenges & solutions

What we inherited, and exactly how each constraint was resolved.

Challenge
Communication gaps between clients, designers, managers, and admins delayed projects and created frustration.
Solution
We built a centralized communication hub with real-time updates, one-to-one messaging, and clear assignment tracking.
Challenge
Legacy project tools were clunky and manual, making progress hard to see and deadlines easy to miss.
Solution
We shipped project-state tracking, automated workflows, and progress visualization for clearer planning and allocation.
Challenge
Onboarding new clients on complex, multi-stakeholder work was slow and expectation-heavy.
Solution
We automated onboarding with instructions, plan templates, and immediate access to the right channels.
Challenge
Remote teams struggled with time zones, communication barriers, and fragmented workflows.
Solution
We standardized real-time collaboration tools and recurring virtual syncs so the team stays aligned.
Challenge
Client data and assets needed stronger protection against growing cyber risk.
Solution
We added encryption, access controls, regular updates, and team training on data-protection practices.
Challenge
Mid-project feature requests caused scope creep past budget and timeline.
Solution
We introduced a change-management process with documentation and scope/budget renegotiation when needed.